私隱政策

Clea Limited is a privately owned limited company in the healthcare industry. It manages clinics, healthcare facilities and services, as well as entities (including subsidiaries) owned/ controlled by it and has developed a platform connecting healthcare providers with customers (Our Customers) to help them search and book appointment for consultation and treatment in their healthcare journey.

Collection of Personal Data for Healthcare Purposes

Our system and our staff members may ask you to provide Personal Data (including health information) or obtain from any appropriate third party (including HA and other healthcare providers) your medical history/ relevant information. Such information is for purposes relating to your healthcare/ general related purposes (including, but not limited to, treatment, research, public and medical education)

Provision/ Disclosure of Personal Data

When you provide Personal Data to us, please make sure such data is accurate and complete. Failure to provide accurate or complete information may affect our ability to provide services for the healthcare purposes. The data provided will be owned by Clea Limited and in case of merger or acquisition, the data will be transferred for your continuity of care.

This Privacy Policy aims to give you information on how we collect, process, use and share personal data through the use of our service including any data you may provide when you use our website, our product, service or other features offered by Clea ('Services').

We are committed to keeping and safeguarding your personal information and data to its privacy and confidentiality. This Privacy Policy is prepared in accordance with the Personal Data (Privacy) Ordinance (Cap. 486).

By using our Services, and providing your information thereto, you shall be deemed to consent to this Privacy Policy and you agree and understand each clause hereof. Please take a moment to familiarize yourself with our privacy practices and contact Us if you have any questions.

Third Party Links

Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Collection of Personal Data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

In order to provide our Services, We may collect, use, store and transfer different kinds of personal data which We have grouped together as follows:

1. Identity Data includes identity number (e.g. HKID), first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
2. Contact Data includes billing address, delivery address, email address and telephone numbers.
3. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or our Services.
4. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
5. Usage Data includes information about how you use our website, products and Services.
6. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

You should note that your Personal Data collected in the above circumstances may be available to:

1. appropriate persons of Clea Ltd;
2. doctors, healthcare providers, or other relevant persons outside Clea Ltd that may provide service to you;
3. appropriate persons of Government department or third parties in disaster situations;
4. appropriate government departments, agencies, authorities etc when disclosure is required or permitted by law or is necessary in the public interest.

Aggregated Data

We also collect, use and share aggregated data such as statistical or demographic data for any purpose ('Aggregated Data'). Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, We may aggregate your Usage Data to calculate the percentage of users use a specific website or software application feature. However, if We combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data). Nor do We collect any information about criminal convictions and offences.

Automated Technologies or Interactions

As you interact with our website or Services, We will automatically collect Technical Data about your equipment, browsing actions and patterns. We use cookies and/or other tracking technologies to distinguish you from other users of the Services and to remember your preferences. This helps Us to provide you with a good experience when you use our Services and also allows Us to improve our Services.

Use of Your Personal Data

The purposes for which your personal information are collected and used may include (without limitation) one or more of the following purposes:

1. Provision of healthcare services.
2. Provision of other related Services — like to reply to a your query, or tell you that something’s changing.
3. Keeping your information on record and carrying out other internal business administration.
4. Complying with any regulatory or other legal requirements.
5. Design and provide you with related products and services.
6. Conduct research and statistical analysis (including use of new technologies).
7. For any other incidental or associated purposes relating to the above.
8. For improving our products and Services, provide value added services, developing our business and gaining insight into how our products are used.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, We will notify you and We will explain the legal basis which allows Us to do so.Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Sharing of Your Information

We will share your information with third parties only in the ways that are described in this Privacy Policy. We may share your information for the following purposes:

We may share your personal data with third party service providers (including without limitation insurers, lawyers, bankers, accountants, financial institutions, trustees and other third party service providers who provide administrative, telecommunications, computer, payment, printing, redemption or other services to Us to enable Us to operate our business), professional advisors, debt collection agencies, financial/health institutions and partnerships for any of the purposes set out in this Privacy Policy. If appropriate, We may also pass on your personal data to financial crime prevention agencies, any legal, regulatory or government bodies.

We may share your demographic data, e.g. gender and date of birth, and Technical Data with advertisers and other third parties on an aggregate data basis (i.e., non-personally-identifiable).

We may transfer your personal data to another company in connection with a merger, sale or acquisition by or of Clea Limited. In this event, We will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy;

We may process your personal data in a country other than the one in which you reside. To the extent We transfer your personal data, We will use appropriate safeguards and comply with the laws of the country to which your personal data is transferred. Details of the safeguards we use are available on request.

Outsourcing

Clea Limited is outsourcing the storage of data by using third-party cloud service providers who shall not have access to personal data stored in the Cloud except when such access is carried out under the supervision of Clea or a contractual agreement with the Clea, whereby clear security and confidentiality requirements and obligations exist and such arrangements shall comply with the requirements under DPP2(3) and DPP4(2) of the Personal Data (Privacy) Ordinance (Cap. 486).

Data Retention

We will retain personal data you provide to Us for as long as you are the patients of our customers or you continue to use our Services and for a period of seven years after the end of the customer relationship, or longer if required by law. There may be specific circumstances where it is necessary for Us to retain your personal data for longer (such as when a dispute arises).

Security

The security of your personal information is very important to Us. We use reasonable administrative, physical and procedural measures to safeguard your personal information against loss, theft and unauthorized access. For example, We limit access to this information to authorized employees and contractors and other third parties who need to know that information in order to operate, develop or improve our Services.

If we become aware that your personal information has been disclosed in a manner not in accordance with this Privacy Policy, We will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent We know that information) as soon as reasonably possible and as permitted by law.

Updates and Changes to Privacy Policy

We reserve the right to add to, change, update, or modify this Privacy Policy at any time and you should review it periodically. We will provide notice of any such changes (including when they will take effect) in accordance with the law. Your continued use of our Services after We post any modifications to the Privacy Policy on the website or software applications will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If you do not wish to acknowledge or accept any updates or changes to this Privacy Policy, you may cancel your use of our Services. In all cases, use of information we collected is subject to the Privacy Policy in effect at the time such information is collected.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact Us at [email protected]